At Eye Care Store, we are committed to providing the best products and services to our customers. If you are not satisfied with your purchase or encounter issues with your order, our return policy ensures a smooth and hassle-free process. Please read the details below:

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is defective or damaged upon arrival.
  • The product received is incorrect or does not match the order.
  • The product is unused, unopened, and in its original packaging.
  • All return requests must be made within 7 days of receiving the product.

2. Non-Returnable Items

We do not accept returns for the following items:

  • Products that have been opened, used, or damaged after delivery.
  • Products without the original packaging or missing accessories.
  • Products purchased under clearance or final sale promotions.
  • Gift cards or promotional items.

3. Return Process

To initiate a return, please follow these steps:

Contact Us:

  • Email us at [email protected] or +1 707 963 6531 within 7 days of receiving your order.
  • Provide your order number, a description of the issue, and photos of the product (if applicable).

Approval Process:

  • Our team will review your request and respond within 3-5 business days.

Return the Product:

  • If approved, ship the product back to us at the address provided.
  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).

Refund or Exchange:

  • Once we receive and inspect the returned item, we will process your refund or ship the replacement product.
  • Refunds will be issued to the original payment method and may take 5-7 business days to reflect in your account.

4. Refund Policy

  • Refunds are issued only for eligible returns as per the conditions stated above.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If your product is damaged or defective, we sincerely apologize for the inconvenience. Please contact us immediately upon receiving the product with the following details:

  • Photos of the damaged or defective product.
  • Your order number.

We will prioritize resolving your issue by offering a replacement or full refund.

6. Contact Information

If you have any questions or need assistance with your return, please feel free to reach out to us:

  • Email: [email protected]
  • Hotline: +1 707 963 6531
  • Address: 518 Elizabeth St, Vacaville, CA 95688, United States

Thank you for shopping at Eye Care Store. We value your trust and aim to provide you with the best customer experience.