At Eye Care Store, we are committed to providing our customers with high-quality eyewear products and exceptional service. To ensure your satisfaction, we offer a comprehensive warranty policy for all eligible purchases. Please review the details below:
1. Warranty Coverage
Our warranty covers manufacturing defects, including:
- Defective hinges, screws, or frames.
- Lens coating issues, such as peeling or cracking.
- Faulty welding or structural integrity of the product.
Exclusions
The warranty does not cover:
- Accidental damage caused by improper use or handling (e.g., scratches, cracks, or breaks).
- Loss, theft, or general wear and tear.
- Damage caused by exposure to extreme temperatures or chemicals.
- Unauthorized repairs or modifications.
2. Warranty Duration
The warranty period starts from the date of purchase and applies for:
- Eyewear Frames: 12 months.
- Prescription Lenses: 6 months (covering coating defects).
- Accessories (e.g., cases, cleaning cloths): 3 months.
3. Warranty Claim Process
To make a warranty claim, follow these steps:
- Proof of Purchase: Provide a valid receipt or order confirmation.
- Assessment: Visit our store or contact customer service to describe the issue. If applicable, submit photos of the damaged product.
- Processing: We will assess the issue and inform you of the outcome within 5-7 business days.
If your claim is approved, we will:
- Repair the product free of charge, or
- Replace the item with the same or equivalent model (subject to availability).
4. Non-Warranty Repairs
For issues not covered under warranty, we offer paid repair services. Contact us for an estimate and repair timeline.
5. Contact Us
For any warranty-related inquiries, please reach out to us:
- Email: [email protected]
- Phone: +1 707 963 6531
- Address: 518 Elizabeth St, Vacaville, CA 95688, United States
We are here to ensure your experience with Eye Care Store is worry-free and enjoyable. Thank you for choosing us for your eye care needs!